Privacy Policy

Last Updated: 15/11/2025

Welcome to Soureni Naturals, operated under Mirik Farmer Producers Company Limited (“we,” “our,” “us”).
We are committed to protecting your privacy and ensuring a safe online shopping experience. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase from our website.

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1. About Us

• Brand Name: Soureni Naturals
• Registered Business Name: Mirik Farmer Producers Company Limited
• Business Type: Private Limited
• Address: West Bengal, Mirik, Soureni, 734227
• Email: support@soureninaturals.in
• Phone: 7908828317

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2. Information We Collect

We collect the following categories of information to operate our store and provide services:

A. Personal Information

Collected during account creation or checkout:

• Full name
• Shipping and billing address
• Phone number
• Email address

B. Payment Information

• We use Razorpay as our payment gateway.
• We do not store or have access to your card details.
• All payments are processed securely according to PCI-DSS standards.

C. Automatically Collected Data

Through cookies and tracking tools:

• IP address
• Browser type
• Device information
• Pages viewed, time spent
• General browsing behavior

D. Additional Information We Collect

• Customer reviews
• User-generated content (such as uploaded images, comments, testimonials)
• WhatsApp chat information (if you contact us on WhatsApp)
• Any data you voluntarily provide (feedback forms, queries, etc.)

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3. How We Use Your Information

We use the collected information to:

• Process and deliver your orders
• Send order confirmations, updates, and support messages
• Improve our store experience and website performance
• Provide customer support
• Manage your account
• Detect and prevent fraud
• Respond to your queries
• Show personalized offers or ads (through Facebook Pixel)

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4. Account Creation

You may create an account to:

• Save your address
• Track orders
• View order history
• Manage preferences

Your login information is securely stored.

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5. Cookies & Tracking Tools

We use cookies to:

• Keep products in your cart
• Remember your login
• Improve our website performance
• Analyze visitor behavior

We also use:

Facebook Pixel

Used for improving ads and showing relevant promotions.

You may disable cookies through your browser settings, but some site features may not work properly.

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6. Sharing of Information

We do NOT sell your personal data.
We may share information with:

A. Shipping Partners

To deliver your orders:

• India Post
• Delhivery
• Bluedart
• Ekart
• Xpressbees
• Other logistics partners as required

B. Payment Gateway

• Razorpay (to process payments)

C. Marketing / Analytics Tools

• Facebook Pixel

D. Legal Authorities

If required to comply with law, fraud prevention, or legal processes.

All partners are bound to maintain confidentiality and follow strict data protection practices.

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7. Data Security

We take data protection seriously. Our measures include:

• SSL encryption
• Secure server infrastructure
• Limited access to personal data
• PCI-DSS compliant payment processing

However, no method of transmission is 100% secure. By using our website, you acknowledge this risk.

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8. Your Rights

You have the right to:

• Access your data
• Correct or update your personal information
• Request deletion of your data
• Unsubscribe from promotional messages
• Disable cookies
• Request a copy of stored information

To use these rights, contact us at info@soureninaturals.in.

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9. Data Retention

We keep your information for:

• Order records: as required by tax and business laws
• Account information: until you request deletion
• Marketing data: until you unsubscribe

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10. Return/Refund Policy

You can review our return/refund policy here:
https://soureninaturals.in/refund_returns/

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11. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices or content.

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12. Children’s Privacy

We do not knowingly collect information from children under 13.

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13. Policy Updates

We may update this Privacy Policy from time to time.
The latest version will always be available on this page.

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14. Contact Us

For any queries related to privacy or data protection, contact:

Address: West Bengal, Mirik, Soureni, 734227
Email: support@soureninaturals.in
Phone: 7908828317